Privacy Policy
Privacy Policy
Welcome to Assurvia LTD, where we strive to provide an exceptional experience for our members. Our privacy policy aims to ensure customer satisfaction while establishing clear and fair guidelines.
1. Reimbursement eligibility conditions:
1.1. Reimbursement: In theory, you cannot obtain any reimbursement once access to the group has been obtained: the rights incurred for the purposes of the action of setting up services already consumed are due. Only in a case of force majeure will you be able to obtain a partial refund in proportion to your consumption time. Access validation occurs as soon as the member has been accepted and received group access information.
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
– The provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.
– The supply of digital content not provided on a material medium whose execution has begun after express prior agreement of the consumer and express waiver of his right of withdrawal.
2. Refund Request Procedure:
2.1. Request Deadline: Refund requests must be submitted within 30 days of the original purchase date.
2.2. Submission of Request: Reimbursement requests must be submitted in writing to our customer service at the email address specified for this purpose. The request must include details of the transaction, such as the date of purchase, the amount paid, and the reason why access to the service was not possible.
3. Processing Refund Requests:
3.1. Eligibility Verification: Our team will review each application to determine its eligibility based on the conditions set out in this policy.
3.2. Communication with Member: Once the request has been reviewed, the member will be informed of the decision by email. If the request is approved, the refund will be processed as soon as possible.
4. Refund:
4.1. Refund Method: Refunds will be made to the original payment method used by the member to purchase the service.
4.2. Fee Exclusion: Initial transaction or processing fees will not be refunded.
5. Policy Changes:
Assurvia LTD reserves the right to modify this refund policy at any time. Members will be informed of any changes through our website or by email.
By accepting access to the services made available by Assurvia Ltd, each member acknowledges having read, understood and accepted the terms of this refund policy. We are committed to providing quality service and treating our members fairly.
contact: info@assur-via.com
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